This role forms part of the front of house food and beverage team at Pezula Nature Retreat, within the Village n Life hospitality group.
The Role
As a Waiter / Waitron you’ll provide friendly and timely service, taking orders and serving food and beverages to ensure guests enjoy their dining experience. You’ll be attentive to guest needs, manage accurate orders on Micros and support the smooth running of the restaurant.
Key Responsibilities
Welcome and seat guests where applicable
Present menus, answer questions and inform guests of daily specials
Take accurate orders, noting customisations, and capture them on Micros
Serve food and beverages, including specialty dishes at tables when required
Check in with guests during meals and resolve issues promptly
Clear tables, reset them and maintain a clean dining area
Upsell other outlets, accommodation and tourism services
Prepare restaurant for breakfast, lunch and dinner service
Ensure guests are of legal drinking age before serving alcohol
Handle complaints and guest requests professionally
Prepare bills, process payments and give accurate change
Balance payments and bills at the end of each shift
What We’re Looking For
Grade 12 or equivalent
Familiarity with restaurant duties and procedures
Opera experience advantageous
Ability to read, write and converse in English
Strong attention to detail and problem-solving ability
Team player with relationship-building skills
Dependable, adaptable and guest-focused
What We Offer
A guest-facing role at Pezula Nature Retreat in Knysna
Growth and training opportunities within Village n Life
Staff housing options and access to staff facilities
Competitive package aligned with experience