This role forms part of the Front Office team at Pezula Nature Retreat, within the Village n Life hospitality group.
The Role
As Receptionist, you’ll be responsible for welcoming guests, managing front desk administration and ensuring a smooth arrival and departure process. You’ll play a central role in daily guest interaction while supporting operational flow between reservations, housekeeping and maintenance. This position combines hosting, administration and guest coordination, ensuring the front office runs efficiently day to day.
Key Responsibilities
Manage guest check-in and check-out procedures on Opera
Handle guest enquiries via phone, email and in person
Relay and route written and verbal messages accurately
Process payments, billing and foreign exchange transactions
Provide accurate change and maintain financial accuracy at the front desk
Coordinate guest requests with housekeeping and maintenance teams
Receive, store and deliver luggage, parcels and mail
Assist guests with errands and special requests
Upsell hotel facilities, food and beverage outlets and wellness services
Make restaurant, spa and activity reservations for guests
Provide information on local attractions, transport and tourism services
Maintain strong knowledge of the hotel, surrounding area and group properties
Support switchboard and night audit relief when required
Perform general clerical and administrative duties
Ensure the front desk area remains organised, presentable and aligned with company standards
Maintain accurate guest records and daily administration on Opera
Remain telephonically available and responsive to email communication when on duty
What We’re Looking For
Grade 12 or equivalent
Minimum 2 years’ experience in the same or similar role
Opera system experience essential
Strong communication and guest service skills
Sound judgement and problem-solving ability
Professional appearance and reliability
Ability to multitask in a fast-paced environment
Flexible to work weekends, public holidays and overtime when required
A collaborative team player with a service-driven mindset
What We Offer
Competitive remuneration aligned with experience
Exposure to multi-property hospitality systems and processes
Supportive leadership and structured operational guidance
Staff benefits aligned with group policies
A stable hospitality environment with growth potential