This role forms part of the front office team at Pezula Nature Retreat, within the Village n Life hospitality group.
The Role
As a Porter you’ll be the first point of contact for guests, assisting with luggage and ensuring the entrance and lobby are welcoming and well maintained. You’ll also support access control, handle deliveries and assist with minor maintenance, always upholding the standards of Village n Life.
Key Responsibilities
Welcome guests and assist with luggage
Keep entrance and lobby clean and inviting
Direct guests to reception, conference rooms or restaurants
Deliver luggage, mail, letters and parcels to rooms
Support access control and follow property security protocols
Respond to first aid and fire emergencies
Report maintenance and housekeeping issues promptly
Carry out minor maintenance tasks where required
Uphold exclusivity and membership policies
Upsell hotel products and service partners
What We’re Looking For
Grade 12 or equivalent
PSIRA Grade C preferred
Driver’s licence with PDP essential
Previous experience in a similar role
First Aid and Fire/Evacuation certificates advantageous
Strong communication skills in English
Dependable, adaptable and guest-focused
Ability to work well in a team and handle pressure
What We Offer
A guest-facing role at Pezula Nature Retreat in Knysna
Growth and training opportunities within Village n Life
Staff housing options and access to staff facilities
Competitive package aligned with experience