This role forms part of the Operations team, based at Pezula Nature Retreat in Knysna.
The Role
As Host, you’ll be the first point of contact for guests, setting the tone for their stay with genuine warmth and attentive service. You’ll manage daily front of house operations, coordinate with teams across the property, and ensure every guest interaction reflects the personality and standards of Village N Life.
Your focus will be on creating seamless, welcoming experiences, anticipating guest needs and supporting team members to deliver consistently high service levels. You’ll act as a visible, approachable presence throughout the property, guiding your team and supporting operations to keep the hotel running smoothly.
Key Responsibilities
Welcome and assist guests with a friendly, professional approach
Manage front of house operations, including check-ins, check-outs, reservations and guest enquiries using Zoho and transfer
Respond promptly to guest requests, feedback and concerns, ensuring satisfaction
Support and mentor front desk staff to uphold service standards and Village n Life culture
Supervise shift operations, ensuring adherence to standard operating procedures
Coordinate room allocations based on guest preferences and special requests
Maintain a visible presence across the property, engaging naturally with guests
Assist other departments during high-volume periods and special events
Conduct property walkabouts, reporting operational or maintenance issues
Promote hotel amenities, programs and local attractions to guests – sister property Camps Bay Market
Support rostering, staff development, and performance management
Ensure compliance with health, safety and hygiene standards
Manage cash transactions, open accounts and other financial duties as required
House account
Room drops, special occasions, special request
P/M account management
Cover duty manager shifts
What We’re Looking For
2+ years’ experience in front of house or guest-facing hotel roles
Previous experience in luxury or boutique hotel settings advantageous
Strong communication, leadership and organisational skills
Confident host with attention to detail and composure under pressure
Hands-on, proactive approach and team player
Willingness to work shifts, weekends and public holidays
Opera Cloud or Micros/Simphony POS experience beneficial
What We Offer
Competitive package aligned with experience
Career development and training opportunities within Village n Life
Supportive, dynamic team environment
Staff housing options and access to staff facilities